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Take a more intelligent approach to outbound telesales to achieve your sales goals and stand out from your competition  

Course Overview 

Selling over the telephone continues to be one of the most effective means of generating sales opportunities, booking appointments and winning transactional sales, however to achieve consistent results via outbound telesales sales professionals need to refine their approach, with so much noise and activity in any given market only sales people that can effectively differentiate themselves from their competition and quickly demonstrate relevance and value will achieve consistent success from telesales.

This course will provide delegates with an intelligent, grown up approach to outbound telesales, delivered by an experienced trainer, they will share their experience, knowledge and the techniques they use themselves to secure meetings and high value sales to achieve their own sales goals.

We begin the course by covering the most important aspects of outbound telesales; mindset and resilience, having the right mindset is critical to achieving outbound telesales success, we will walk delegates through the process of getting into the telesales mindset and the importance of resilience, delegates will quickly understand that rejection and objections are not the opposites of telesales success but in fact a key part of the journey to success and in many cases can provide a sales opportunity.   

Delegates will learn the skills and knowledge to go into every call armed with a more structured approach, more confidence and a proven strategy to take away more successful outcomes and leads from more of the sales calls they make.

Delegates will learn how to set agile call objectives and discover how to overcome the most challenging of call objections as well as discover our proven approach to working with PA’s and gatekeepers to achieve more successful outcome from calls.


Day two live call coaching (Optional)


To accompany this course we also run an optional second day of live call coaching where delegates will benefit from a recap of day one and individual coaching and feedback on their sales calls throughout the day with delegates leaving the second day full of confidence and the ability to transition these new approaches into their  day to day role.


Did you know?


Over 80% of buyers are willing to accept a meeting with a sellers that can demonstrate value and differentiate themselves from their competition

Over 70% of buyers have a desire to talk to suppliers early in the sales process.


Key Learning Objectives 


How to create and apply an agile call structure to engage prospects 

Effectively differentiate yourself from your competition

Quickly demonstrate relevance and value when engaging with prospects

Discover how to adopt an intelligent, grown up approach to outbound telesales,

Learn how to develop a winning mindset and resilience

Go into every call armed with a more structured approach

Become more confidence when making outbound sales calls

Learn how to apply our proven strategy to secure more successful outcomes and leads from your calls

Learn how to set agile call objectives

Discover how to overcome the most challenging of call objections

Understand how to work with PA’s and gatekeepers to achieve more successful outcome from calls.

Target Audience

• Business to business sales people                   • Business development managers

• Telesales people who need a refresher            • New sales people

• Client relationship managers                            • Internal telesales people

• Internal Account managers                              • Sales people who have had no formal training on the subject

Those who have experience selling and want to develop their ability to sell solutions and take a more strategic approach to account development and account growth.


Key Business Outcomes 

  • Equip your team with the skills and mindset to achieve sustainable improved results from outbound calls

  • Adopt a proven telesales approach that delivers a greater number of sales leads and appointments  

  • Generate a greater volume of long to medium term opportunities from your teams telesales activities 

  • Benefit from improved results on your teams telesales efforts 


Additional information on this course 

Included Within Every Think Selling Sales Training Course 


  • Pre training skills appraisal and questionnaire for each delegate

  • Pre training call with the trainer for all delegates

  • Supported by a 12 week post training coaching programme and 12 months email and telephone support.

  • Comprehensive interactive training manual, course notes and training material for each delegate

  • Individually designed created training and development action plan for all delegates

  • Individually created post training support pack provided after the training sessions

  • Real situation scenario orientated training sessions

  • Post training follow up material to all delegate

  • Practical sales toolkit including: objection handling guide, prospect list template, email templates and time management guides.  

  • 12 months unlimited post training access to your trainer via email and telephone

  • Post training support via email and telephone

  • Post Training Webinars

  • Post training follow up call with the trainer

Course Costs 

Public Workshop - £299.00 + VAT

Live One Day Call Coaching Session - £299.00 + VAT (Book Together for £495.00 + VAT)

In House Bespoke Course - POA - Call 020 8798 0979

Delegate Reviews For Outbound Telesales Skills 


Organisation and domestics - 98.9%

Course Content - 99.4%

Course Notes - 99.1%

Presentation - 99.7%

Knowledge of Training Staff - 99.9%

In Meeting your Objectives - 99.4%

Overall Enjoyment - 99.9%

Forthcoming Outbound Telesales Skills Public Sales Workshop

  • Outbound Telesales Sales Skills
    22 Sep, 09:30 – 16:30
    Maidstone, Maidstone, UK

Request a detailed course outline 

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View Full Course Diary and select course dates

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Speak to the team to discuss your needs

Our Approach to Training & Embedding Our Training Programs

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Understand, Design & Create

Every sales team is different and we work with our clients to deliver a training program to meet their individual needs via pre training questionnaires, assessments and development calls with your trainer.


Practical Tools & Support Resources

Alongside your course material and support program, we also provide a range of practical tools and materials to help you to embed the training.


Inspiring, Engaging & Relevant

Our training programs are designed to be inspiring, engaging but most importantly relevant to your teams day to day challenges, meaning you can apply the lessons and ideas from your training course into your day to day role straight away.


Post Training Videos & Webinars

Every delegate has access to a range of post training support videos and tutorials to provide additional support and access to our training webinars.


 Comprehensive Support 

Our training is never focused around a single day, every course is supported by a comprehensive 16 week interactive support program, each module is designed to make the process of applying the material into your day to day role as straightforward as possible.


Direct Access to The Training Team

Every delegate has direct access to their course trainer and the training team, throughout the training process to answer questions and provide support around specific challenges.

Make an enquiry about Outbound Telesales Skills Training