Our Privacy Promise
We take your privacy seriously and we respect your privacy and data protection rights. This privacy notice aims to give you information on how we collect and process your personal data through your use of our websites, including any data you may provide through our websites, third party course directories and job boards when you sign up to receive articles, advice and tips, book a course with us, apply for a vacancy, complete a survey, provide feedback or purchase a product or service (such as booking a training course, attending a seminar or joining a webinar).
Please take time to read this privacy notice in full, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, to ensure that you understand and are happy with how we collect and process your personal data. This privacy notice supplements the other notices and is not intended to override them.
We will never collect and process Sensitive Data (such as your health information, race, ethnicity) and Children’s Data. our Candidate Privacy Notice for job applications), we do not collect or process any information about criminal convictions and offences.
This website is operated and maintained by Think Selling Sales Training
a. the personal information we collect about you
b. what we do with your information, and
c. who your information might be shared with.
Who we are
Think Selling Sales Training (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, we are responsible for, and control the processing of, your personal information.
We aim to comply with GDPR regulations coming into force on 25 May and from that date will only add you to our mailing list if you have given us permissions to do so or if you have engaged with us on a commercial basis or if we feel there is a legitimate interest in communicating with you. You will always have the option to opt-out of any communications with us, by either writing to or emailing us, or by unsubscribing from our lists using the “unsubscribe” button at the bottom.
The Personal Data We Process and Collect
We collect personal information about you (such as your name, address, email address and telephone number) when you download our free reports, book onto courses, sign up to the blog or when you purchase products or services from us. We also collect personal information when you contact us, send us feedback and complete pre training questionnaires, job applications or customer surveys.
Identity Data: including your name, job title and company name
Contact Data: including you billing address, delivery address, email address and telephone number(s).
Financial Data: we will only hold financial information relating to payment terms and invoicing details, we will hold details of purchasing history for our records, we do not however hold any individual or company financial details such as credit or debit card number, bank or sort codes.
Profile Data: including your username and password, purchases, orders or bookings made by you, your feedback, your survey responses and profile information and insight from organisations that already information on you such as credit reference agencies.
Usage Data: including information about how you use our website, products and services.
Marketing and Communications Data: including your preferences in receiving marketing from us, your communication preferences and information on what you view, click on and access in and through our marketing emails, text messages and push notifications.
Sensitive Data: we will never collect of process sensitive data including information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health and genetic and biometric data.
Children’s Data: we will never collect or process children’s data including names, ages and we do not knowingly process any other data relating to children.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How we collect your personal data
We use different methods to collect personal data from and about you including through:
Direct Interactions: you may give us your Identity, Contact, Financial, Profile and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you purchase our products or services, book a table with us, order a takeaway, create an account with us, subscribe to our services, news, offers, promotions and updates or groups, request marketing to be sent to you, enter a competition or promotion, complete a survey or give us feedback.
Social Media Interactions: our website and services may allow you to interact with them by using your social media applications. This interaction may result in us collecting some of your social media content (including posts and comments, pictures and video footage), but only where this content is in the public domain and/or where this content has been sent by you to us in a private message via social media; and also your Technical, Profile and Marketing and Communications Data.
Personal information provided by third parties: Occasionally we may receive information about you from other sources (such as credit reference agencies, job boards and third party course directories), which we will add to the information we already hold about you in order to help us improve and personalise our service to you.
Personal information about other individuals: If you give us information on behalf of someone else, i.e staff members or colleagues in relation to course bookings you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
a. give consent on his/her behalf to the processing of his/her personal data;
b. receive on his/her behalf any data protection notices; and
c. give consent to the transfer of his/her personal data abroad.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
How will we use the information about you?
We collect information about you so that we can:
a. identify you and manage any accounts you hold with us;
b. process your order, application or booking
c. conduct research, statistical analysis and behavioural analysis;
d. inform you about other products or services that may be of interest to you;
e. detect and prevent fraud;
g. improve our services and client experience
We would like to send you regular articles, interesting content and occasional offers which may be of interest to you.
We will only ask whether you would like us to send you this information when you first sign up for any free material, free courses, reports, whitepapers or to our blog. There will be a box upon sign up that you need to tick to give us permission. If you do not wish to receive this information from us then you should not click the box at all.
If you have consented to receive marketing from us you can opt out at any time. See ‘What rights do you have?’ below for further information.
Who your information might be shared with
We may disclose your personal data to:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
a. access to your account is controlled by a password and user name that are unique to you;
b. we store your personal data on secure servers; and
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
What rights do you have?
In certain circumstances, you may have the right to request access, transfer, rectification and/or erasure of the personal data that we process about you. You may also have the right to object to and/or restrict our processing of your personal data. Details of the rights are set out below.
Human intervention: you may request human intervention where a decision has been made about you based solely on automated processing, and/or you may challenge that decision (this may happen in the context of our recruitment process where we collect information relating to whether or not a candidate has unspent criminal convictions).
Access: you may request access to your personal data, which enables you to receive a copy of the personal data that we hold about you and to check to see if we are processing it lawfully.
Transfer: you may request that we transfer your personal data to you or a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Rectification: you may request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Erasure: you may request erasure of the personal data that we hold about you. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object: you may object to how we are processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Restriction: you may request that we restrict how we process your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdrawal of Consent: where we have relied on your consent to process your personal data you will have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
How to contact us
If you wish to contact us, please send an email to or call us on 020 8798 0979