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Account Development Training: Inner_about

Take a more intelligent approach to telesales to achieve your sales goals and stand out from your competition


On this sales training course you will learn the essential telephone sales skills, sales techniques and sales strategies needed to win more sales. 

Hosted by Paul Routley one of the UK's most highly regarded sales trainers, Outbound telesales will provide you with the skills and confidence to generate more, create more sales opportunities, and book more appointments using his proven telesales approach.


Sharing his wealth of sales experience Paul will be sharing every trick he has learned along the way of a sales career that has spanned more than 30 years.

Telesales Skills Course Overview 

Selling over the telephone continues to be one of the most effective means of generating sales opportunities, booking appointments and winning transactional sales. However, to achieve consistent results via outbound telesales, sales professionals need to refine their approach. 

With so much noise and activity in any given market only sales people that can effectively differentiate themselves from their competition and quickly demonstrate relevance and value will achieve consistent success from telesales.
Within this sales workshop you will learn how to ask better questions, understand buyers needs, learn how to understand and deal with buyers objections plus learn how to work with buyers to secure the sale.

The workshop will also cover time management for sales people as well as understanding how to manage sales pipelines and manage prospect lists.

By investing only one day of your time, you will walk away with the skills that will help you to make more commission, every month.


Day two live call coaching (Optional)


To accompany this course we also run an optional second day of live call coaching where delegates will benefit from a recap of day one and individual coaching and feedback on their sales calls throughout the day with delegates leaving the second day full of confidence and the ability to transition these new approaches into their day to day role.

Who is the Telesales Skills Sales Course for?


  • Internal telesales people

  • B2B sales people

  • Business development managers

  • Experienced telesales people who need a refresher         

  • New sales people

  • Client relationship managers

  • Internal Account managers                              


How can the Telesales Skills course be delivered?

We can deliver the Telesales Skills courses in a variety of formats to suit your needs:

  • Public Sales Course – Ideal for individuals looking to improve their skills and meet other sales professionals

  • In House Bespoke Sales Course – Ideal for training whole sales teams with business-specific challenges

  • Online Sales Course – Ideal for individuals or small groups who want to improve their sales skills but cannot travel or who prefer to learn remotely

Course Syllabus

The right mindset for telesales

  • Discover how to adopt an intelligent, grown up approach to outbound telesales

  • Learn how to develop a winning mindset and resilience

  • Become more confidence when making outbound sales calls

Telesales Structure

  • How to create and apply an agile call structure to engage prospects

  • Go into every call armed with a more structured approach

  •  Learn how to set agile call objectives

  • Understand how to work with PA’s and gatekeepers to achieve more successful outcome from calls.

Telesales Techniques

  • Effectively differentiate yourself from your competition

  • Quickly demonstrate relevance and value when engaging with prospects

  • Learn how to apply our proven strategy to secure more successful outcomes and leads from your calls

  • Discover how to overcome the most challenging of call objections

You will learn


How to harness technology to make your calls stand out and be me relevant and engaging

How to overcome any objection you are faced with

How to pitch at the right time and turn calls into valuable conversations

Take a positive progression from every call you make


Leave the course feeling empowered and confident to make more effective sales calls!


Course Costs

Public Sales Course - £399.00 + VAT
In House Bespoke Sales Training - POA - Call 020 8798 0979
Online Sales Course - £349.00 + VAT


What’s included in the cost?


  • Pre-training skills appraisal and questionnaire for each delegate

  • Pre-training call with the trainer for all delegates

Training Delivery

  • Comprehensive interactive training manual, course notes, and training material for each delegate

  • Individually designed created training and development action plan for all delegates

  • Real situation scenario orientated training sessions

  • Practical sales toolkit including objection handling guide, prospect list template, email templates, and time management guides.  

Post Training

  • Individually created 30 day sales plan

  • Supported by a 12-week post-training coaching programme and 12 months of email and telephone support.

  • Individually created post-training support pack provided after the training sessions

  • 12 months unlimited post-training access to your trainer via email and telephone

  • Post-training support via email and telephone

  • Post Training Webinars

  • Post-training follow up call with the trainer

  • Post-training follow up material to all delegate

Course Reviews

Organisation and domestics - 99.8%

Course Content - 99.5%

Course Notes - 99.5%

Presentation - 99.4%

Knowledge of Training Staff - 99.6%

In Meeting your Objectives - 99.4%

Overall Enjoyment - 99.8%

Upcoming Sales Training Dates

Why choose Think Selling Sales Training?

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Understand, Design & Create

Every sales team is different and we work with our clients to deliver a training program to meet their individual needs via pre training questionnaires, assessments and development calls with your trainer.


Practical Tools & Support Resources

Alongside your course material and support program, we also provide a range of practical tools and materials to help you to embed the training.


Inspiring, Engaging & Relevant

Our training programs are designed to be inspiring, engaging but most importantly relevant to your teams day to day challenges, meaning you can apply the lessons and ideas from your training course into your day to day role straight away.


Post Training Videos & Webinars

Every delegate has access to a range of post training support videos and tutorials to provide additional support and access to our training webinars.


 Comprehensive Support 

Our training is never focused around a single day, every course is supported by a comprehensive 16 week interactive support program, each module is designed to make the process of applying the material into your day to day role as straightforward as possible.


Direct Access to The Training Team

Every delegate has direct access to their course trainer and the training team, throughout the training process to answer questions and provide support around specific challenges.

Have a question about the Telesales Skills sales course?

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